Your Privacy Is Important to Us
Enliva respects your privacy and handles your personal data with care and confidentiality. We only process personal information that is necessary to provide, improve and secure our services. We never sell or disclose your personal data to third parties for commercial purposes.
About This Privacy Policy
This Privacy Policy applies to the use of the Enliva website and the services we provide. Here we explain what personal data we collect, the purposes for which it is used, with whom it may be shared, and how we protect your information.
If you have any questions about this Privacy Policy, you may contact us at info@enliva.uk.
Processing of Personal Data
Enliva processes personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR).
Personal data is processed solely for specified, explicit and legitimate purposes.
Online Store and Technical Services
Enliva uses the Shopify platform to operate its online store, along with trusted service providers such as Google Workspace and Klaviyo for technical operations and email communications.
These service providers have access to personal data only where technically necessary and are not permitted to use it for their own purposes.
Our website is protected by SSL encryption and appropriate security measures to safeguard your information.
Email and Customer Communication
All customer communications are handled through secure systems. We implement appropriate technical and organisational measures to prevent loss, misuse or unauthorised access to personal data.
Personal information is processed strictly for customer service and order-related purposes.
Purpose of Processing
We process personal data in order to:
Process and deliver orders
Handle payments (credit cards and PayPal)
Provide customer support
Comply with legal and regulatory obligations
We do not use your personal data for marketing purposes without your explicit consent.
Automatically Collected Data
Our website automatically collects certain technical information, such as anonymised IP addresses, browser details and system information. This data is used exclusively to improve website functionality, security and user experience.
Legal Obligations
In certain circumstances, Enliva may be legally required to disclose personal data to authorities, for example in connection with taxation, regulatory compliance or official investigations.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.
Accounting-related data is retained for the legally required period. Access to stored data is restricted to authorised personnel only.
Your Rights
Under the UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate or incomplete information
Request restriction of processing
Request data portability
Object to the processing of your personal data in certain circumstances
Enliva does not use automated decision-making or profiling.
Data Security
We implement appropriate technical and organisational safeguards to protect personal data, including encrypted data transmission, secure systems and restricted access controls.
Changes to This Privacy Policy
Enliva reserves the right to update this Privacy Policy where necessary. The most current version will always be available on our website.
Where changes are significant, we will notify customers by email where appropriate.
