General Terms and Conditions

Please read these terms carefully before using our website and services.

Article 1 – Definitions

In these terms, the following definitions apply:

The withdrawal period means the period during which the consumer may exercise their right of withdrawal.
Consumer means a natural person entering into a distance contract with Enliva for private use.
Day means a calendar day.
Continuous contract means a distance contract relating to the regular delivery of products or services over a specified period.
Durable medium means any instrument that enables information to be stored in a way that allows it to be accessed unchanged in the future.
Right of withdrawal means the consumer’s right to cancel a distance contract within the withdrawal period.
Trader means Enliva, offering products and/or services by means of distance selling.
Distance contract means a contract concluded without the simultaneous physical presence of the parties, using one or more means of distance communication.
Means of distance communication means any method that allows a contract to be concluded without the parties being physically present at the same time.
General Terms and Conditions means these terms.

Article 2 – Scope

These terms apply to all offers made by Enliva and to all distance contracts concluded between Enliva and the consumer.

Before the contract is concluded, these terms are made available to the consumer. In electronic transactions, the terms are presented in a way that allows them to be stored on a durable medium.

If any provision is deemed invalid or unenforceable, this will not affect the validity of the remaining provisions. Any invalid provision will be replaced with a lawful provision that most closely reflects its original intent.

Article 3 – Offers

Offers remain valid for the period stated or while stocks last. Enliva reserves the right to amend offers without prior notice.

Product descriptions and images are presented as accurately as possible; however, images are illustrative and not legally binding. Obvious typographical or pricing errors are not binding on Enliva.

Article 4 – The Contract

A contract is formed when the consumer accepts the offer and completes the order.

For electronic orders, Enliva will confirm receipt of the order without undue delay. Appropriate technical and organisational measures are taken to ensure secure payment processing and data protection.

Enliva reserves the right to refuse an order on reasonable grounds, including concerns relating to payment verification.

Article 5 – Right of Withdrawal

The consumer has the right to cancel the order within 30 days of receiving the product, without providing a reason.

Cancellation must be communicated in writing within 30 days. The product must then be returned within 14 days of notification.

The product must be handled with reasonable care and, where possible, returned in its original packaging. The consumer must be able to demonstrate that the return was made within the required timeframe.

Article 6 – Costs of Withdrawal

The consumer is responsible for return shipping costs.

Refunds will be processed within 14 days of receiving the cancellation notice. However, Enliva may withhold the refund until the returned product has been received or proof of return has been provided.

Refunds are issued using the original payment method (credit card or PayPal).

Article 7 – Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to:

Custom-made or personalised products
Hygiene and health products where the seal has been broken
Perishable goods
Opened audio or video recordings and software
Services that have begun with the consumer’s consent before the withdrawal period has expired

Article 8 – Prices

All prices are those applicable at the time of ordering.

Any customs duties or import taxes are charged by the shipping carrier and are not the responsibility of Enliva.

Enliva reserves the right to adjust prices in response to market conditions or changes in legislation.

Article 9 – Conformity and Warranty

Enliva guarantees that products comply with the contract and meet applicable quality standards.

Any defects must be reported within a reasonable period after receipt. The warranty does not cover damage caused by misuse or normal wear and tear.

Article 10 – Delivery and Risk

Orders are delivered to the address provided by the customer.

Estimated delivery times are stated at the time of ordering. Risk transfers to the consumer once the product has been delivered.

Article 11 – Payment

Payment must be made at the time of ordering using the available payment methods (credit cards or PayPal).

The consumer must report any inaccuracies in payment details without delay.

Article 12 – Complaints

Complaints must be submitted in writing to info@enliva.uk within a reasonable time.

Enliva will handle complaints carefully and respond as quickly as possible.

Article 13 – Dispute Resolution

These terms are governed by the laws of the United Kingdom.

Any disputes will initially be addressed through amicable negotiation.

Contact Details

Enliva
Email: info@enliva.uk

Final Provision

The most up-to-date version of these terms is always available on our website. Amendments take effect upon publication.